Charlotte IT Pros

Charlotte's IT Specialists

Privacy Policy

Last Updated: 2026

At Charlotte IT PROs we are committed to protecting your privacy. This policy outlines our practices regarding the collection, use, and disclosure of your personal information in compliance with the California Consumer Privacy Act (CCPA/CPRA) and the EU General Data Protection Regulation (GDPR).

1. Information We Collect

In the past 12 months, we have collected the following categories of personal information:

Identifiers: Name, email, IP address, and unique device identifiers.
Commercial Information: Records of products or services purchased or considered.
Internet Activity: Browsing history, search history, and interactions with our website.
Geolocation Data: Physical location or movements (typically via IP address).

2. Legal Basis for Processing (GDPR Only)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

Consent: You have given us clear permission (e.g., signing up for a newsletter).
Contract: Processing is necessary to fulfill an order or service you requested.
Legitimate Interests: For website security, fraud prevention, and improving our services.

3. Your Rights and Choices

Depending on your residency, you have the following rights:

For California Residents (CCPA/CPRA):

Right to Know: You can request a list of what personal data we have collected about you and how it was shared.
Right to Delete: You can request that we delete your personal information, subject to certain legal exceptions.
Right to Correct: You can request that we fix inaccurate personal information.
Right to Opt-Out: You have the right to opt-out of the “sale” or “sharing” of your personal info.
Limit Sensitive Info: You can request that we limit the use of sensitive data (like precise geolocation or social security numbers).

For EU/EEA Residents (GDPR):

Right of Access & Portability: Request a digital copy of your data.
Right to Erasure: Also known as the “Right to be Forgotten.”
Right to Withdraw Consent: You can opt-out of marketing at any time.

4. How to Exercise Your Rights

To submit a request, please contact us via one of the two methods below (required by CA law):

Email: contact@charlotteitpros.com
Web Form: Located on our contact page.
Global Privacy Control (GPC): Our website recognizes GPC signals. If your browser sends a GPC signal, we will automatically treat it as a request to opt-out of data sharing/selling.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. (e.g., “We store customer order data for 7 years for tax purposes.”)

6. Do Not Sell or Share My Personal Information

We do not sell your personal information for money.

Accessibility Statement for Charlotte IT Pros

Our Commitment:

At Charlotte IT Pros, we are committed to ensuring digital accessibility for everyone, including people with disabilities. We are continually improving the user experience for all visitors and applying the relevant accessibility standards to our website.

Conformance Status:

We are working toward meeting the most recent Web Content Accessibility Guidelines (WCAG) and standards. These guidelines explain how to make web content more accessible for people with wide-ranging disabilities.

Ongoing Efforts:

While we strive for full accessibility, we acknowledge that some areas of our website may still be in the process of being updated. We regularly audit our site using industry-standard tools like WAVE.

Feedback & Contact Information:

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have difficulty using any part of our site, please let us know so we can assist you and fix the issue:

Email: contact@charlotteitpros.com

Response Time: We aim to respond to accessibility inquiries as soon as possible.